Issued by:Latam Cross Border Service

Latin America (Shenzhen) International Warehousing reminds you: Under normal circumstances, when a buyer submits a return application, Mercado LIbre will immediately return the amount paid by the customer and provide the buyer with a logistics label to ensure that the product is returned to the appropriate warehouse. According to the Mercado Libre policy, sellers can set the return period relatively freely. Most sellers will give customers 14 days to 3 months to return the goods, but the more common one is 30 days, and the other is that the sellers make a return during marketing. Longer return period. After Mercado Libre receives a buyer's return, warehouse staff looks at the buyer's reason for the return (these are discussed in detail below) and quickly decides whether the product is still available for sale.

 

When a buyer returns an item that Mercado Libre considers "unsellable", many Mercado Libre sellers will take it for granted that the item is indeed unsellable, and click on the desktop to issue an instruction to let Mercado Libre handle the return. The seller does not know that it is his unthinking click that often causes him to suffer losses in vain. Because in many cases, the product returned by the buyer is not that bad and may even still be saleable.

 

Latin America (Shenzhen) International Warehousing will teach you how to go through some additional steps to determine whether the buyer's return is really unsellable and help you reduce unnecessary losses: Mercado Libre usually divides the buyer's return into several states, Below is a list of the best ways for sellers to respond based on the different statuses of the return:

 

1. Available for sale

Products listed as available for sale will be automatically added to your inventory. If you are concerned that there is a problem with the item and it is actually unsellable, Latin America (Shenzhen) International Warehousing recommends that you issue a product removal order and ask to inspect the product in person. If you have no such doubts and the product has been shipped to the Mercado Libre warehouse in good condition, you do not need to take any further action.

 

2. Product damage

If the buyer returns the product on the grounds that the product is damaged, Latin America (Shenzhen) International Warehousing reminds you: you need to pay more attention. Because product damage can be caused by a variety of reasons. The product may have been damaged in the platform warehouse before shipment, or it may have been damaged in transit. If the product is damaged during transportation, it may be the "pot" of Mercado Libre, then you can ask Mercado Libre to provide compensation, of course, who is the "pot", the seller needs to investigate by himself.

 

3. Carrier damage

If the goods are damaged during transportation, it is the fault of the transportation company (such as UPS, FedEx, USPS, etc.). For these returns, Latin America (Shenzhen) International Warehousing tells you that you can reasonably claim compensation.

 

4. Defective products

Returns listed as "defective" by Mercado Libre are either obviously damaged or partially defective, or are claimed by the customer to be defective. When this happens, the buyer will get a refund. Returns will remain in your Mercado Libre warehouse as "unsellable" inventory. For such returns, Latin America (Shenzhen) International Warehousing recommends that your best option is to issue a removal order to Mercado Libre and ask Mercado Libre to return the product to you for your own inspection. Because some buyers will get a free return on the grounds that the product is defective when returning it, but the product is not actually defective. After you have checked the item, if the item is still available for sale, you can send it to the platform warehouse again.